Haystak Digital Marketing has just concluded our first quarter customer satisfaction survey – and our teams are very happy with the results. Below, you’ll see detail on our customer’s satisfaction with our support, communication and sales processes.

Support Team Customer Satisfaction

Customers were asked to rate their account manager on a scale of 1 to 10 in four categories: Professionalism, Industry Knowledge, Responsiveness and Overall Support Satisfaction.

Support
Professionalism

 

Support – Industry
Knowledge

 

Support
Responsiveness

 

Overall Support
Satisfaction

 

Another support metric we actively measure is the number of times account managers communicate with their clients. Frequent communication is critical to campaign performance and customer satisfaction.

Average number of times per month each customer is contacted by their dedicated account manager.

 

Sales Team Customer Satisfaction

Customers were asked to rate their sales representative on a scale of 1 to 10 in four categories: Professionalism, Industry Knowledge, Setting Realistic Expectations and Overall Sales Interaction Satisfaction.

Sales
Professionalism

 

Industry
Knowledge

 

Setting Realistic
Expectations

 

Overall Sales
Satisfaction